Effective Date: [Insert Effective Date]
These Terms of Service ("Terms") govern the provision of services by Northstar Studio Production Ltd, a studio-production business operating from Northstar Studio Production, 18-22 Great Ancoats Street, Manchester M4 5BG, United Kingdom ("Northstar Studio Production Ltd", "we", "us", or "our"), and apply to all clients, customers, and users ("you" or "your") who engage our services.
By requesting, booking, commissioning, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
1. Introduction and Acceptance of Terms
These Terms form a legally binding agreement between you and Northstar Studio Production Ltd in relation to our studio and production services. These Terms apply to all quotations, proposals, bookings, work orders, statements of work, and service engagements unless expressly agreed otherwise in writing and signed by an authorised representative of Northstar Studio Production Ltd.
Any additional or conflicting terms proposed by you shall have no effect unless we expressly accept them in writing.
2. Scope of Services
Northstar Studio Production Ltd provides professional studio-production services, which may include, without limitation:
- Studio video production;
- Commercial product filming;
- Podcast recording and production;
- Green screen shoots;
- Corporate interview filming;
- Post-production editing and colour grading;
- Motion graphics and title design.
The specific deliverables, timelines, technical specifications, usage rights, and project requirements for each engagement may be set out in a quotation, proposal, booking confirmation, or statement of work. In the event of any inconsistency, the signed statement of work or accepted quotation will prevail over these Terms to the extent of the inconsistency.
We reserve the right to refuse, suspend, or decline any project that, in our reasonable opinion, is unlawful, unsafe, impractical, technically unfeasible, or inconsistent with our business standards or facility requirements.
3. User Obligations and Responsibilities
You agree to:
- Provide accurate, complete, and timely information necessary for us to perform the services;
- Ensure that all materials, scripts, footage, images, music, logos, trademarks, and other content supplied by you are lawful to use and do not infringe any third-party rights;
- Obtain all necessary permissions, consents, licences, releases, and approvals required for the project, including model releases, location permissions, talent permissions, and music or media licences where applicable;
- Cooperate with us in good faith, including attending sessions on time and providing timely feedback and approvals;
- Comply with all studio rules, health and safety instructions, and reasonable directions given by our staff or contractors;
- Not bring prohibited, dangerous, or illegal items into our premises or use our services for unlawful purposes;
- Ensure that any persons attending sessions on your behalf are authorised to do so and are aware of these Terms.
You are responsible for reviewing all final deliverables before public release and for obtaining any internal, legal, or regulatory approvals required for your intended use of the content.
4. Payment Terms and Conditions
Fees for our services will be as set out in the relevant quotation, proposal, or invoice. Unless stated otherwise:
- A deposit may be required before booking is confirmed;
- Bookings are not secured until any required deposit or advance payment has been received in cleared funds;
- All invoices are payable within the period specified on the invoice, or if no period is stated, within 14 days of invoice date;
- All amounts are exclusive of applicable taxes, duties, and levies unless expressly stated otherwise;
- Any additional work, overtime, reshoots, edits, changes, or out-of-scope requests may be charged separately at our standard rates or agreed rates;
- Late payments may result in suspension of services, withholding of deliverables, and/or interest and recovery costs to the extent permitted by applicable law.
Where a project is cancelled, paused, or delayed due to your instructions, your failure to provide materials or approvals, or your absence, we may charge for work completed, reserved time, non-refundable third-party costs, and any reasonable losses incurred.
5. Cancellation and Refund Policy
Bookings may be subject to cancellation fees depending on the amount of notice provided and any costs already incurred by Northstar Studio Production Ltd. Unless otherwise agreed in writing:
- Deposits are non-refundable, except where required by applicable law or where we cancel the service without cause;
- If you cancel a booking with insufficient notice, you may be liable for a percentage of the agreed fee or for our reasonable costs and losses, including reserved studio time and staff allocation;
- Any third-party costs incurred on your behalf, including equipment hire, talent fees, licensing, location costs, or subcontracted services, are non-refundable once committed;
- If a reschedule is requested, we will use reasonable efforts to accommodate it, but availability is not guaranteed;
- Refunds, where due, will only be made after deduction of any non-recoverable costs and completed work, and will be processed using the original payment method where reasonably practicable.
We may cancel or postpone a booking where necessary due to safety concerns, technical failure, non-payment, staff availability, force majeure, or your breach of these Terms. In such circumstances, we will use reasonable efforts to offer a rescheduled date or alternative arrangement, but our liability will be limited as set out below.
6. Liability Limitations
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Subject to the above, Northstar Studio Production Ltd shall not be liable for:
- Loss of profit, loss of business, loss of revenue, loss of goodwill, loss of anticipated savings, or indirect or consequential loss;
- Delays caused by your failure to provide information, approvals, access, or materials on time;
- Any third-party claims arising from content supplied or approved by you;
- Any loss or damage arising from your misuse, alteration, or unauthorised distribution of deliverables;
- Technical failures outside our reasonable control, including issues with equipment, software, platforms, or internet services;
- Any content or statements included in productions that are provided by you or approved by you.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any service shall be limited to the amount paid by you to Northstar Studio Production Ltd for the specific service giving rise to the claim.
7. Intellectual Property Rights
Unless otherwise agreed in writing:
- All pre-existing intellectual property, methods, templates, workflows, tools, software, and production techniques used by Northstar Studio Production Ltd remain our property or the property of our licensors;
- Upon full payment of all amounts due, you will receive the usage rights, licence, or ownership interest expressly stated in the relevant quotation, proposal, or statement of work;
- If no transfer of ownership is expressly agreed, all rights in raw footage, project files, source files, and working materials remain with Northstar Studio Production Ltd;
- You are responsible for ensuring that any materials supplied by you do not infringe third-party intellectual property rights;
- We may retain copies of finished works and working materials for archival, evidential, quality control, and portfolio purposes, subject to any confidentiality obligations agreed in writing.
We may, unless you notify us otherwise in writing before the project begins, use completed work, excerpts, stills, or behind-the-scenes materials for our portfolio, website, social media, and promotional purposes, provided that such use is lawful and does not disclose confidential information.
8. Data Protection and Privacy
Northstar Studio Production Ltd will process personal data in accordance with applicable data protection laws and our privacy practices. We may collect and process personal data for purposes including booking administration, service delivery, invoicing, communication, compliance, security, and record keeping.
You acknowledge that in the course of providing studio-production services, personal data may be captured in audio, video, image, or metadata form. You are responsible for ensuring that all necessary notices and consents are obtained from individuals appearing in, contributing to, or otherwise identified in the materials you provide or request us to create, unless we have expressly agreed to obtain them on your behalf.
Where required, we may enter into separate data processing or confidentiality arrangements. If you provide us with personal data, you confirm that you have a lawful basis to do so and that such data is accurate and shared with us lawfully.
9. Force Majeure
Northstar Studio Production Ltd shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to:
- Fire, flood, storm, or other natural disasters;
- Power failure, equipment breakdown, cyber incidents, or telecommunications disruption;
- Industrial disputes, labour shortages, or staff illness;
- Acts of government, legal restrictions, sanctions, or regulatory changes;
- Pandemics, epidemics, public health emergencies, or related restrictions;
- War, terrorism, civil unrest, or civil commotion;
- Failure of third-party suppliers, carriers, or service providers.
Where a force majeure event occurs, we may suspend performance, extend timelines, reschedule services, or terminate the affected engagement without liability, subject to settlement of any work already performed and non-recoverable costs incurred.
10. Changes to Terms
We may update or revise these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated Terms will take effect from the date specified in the revised version.
If you continue to use our services after any changes become effective, you will be deemed to have accepted the updated Terms. Where a material change affects an existing booking or active project, we will take reasonable steps to notify you.
11. Applicable Law and Jurisdiction
These Terms, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws applicable in England and Wales.
Subject to any mandatory legal rights you may have, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with these Terms or the services provided by Northstar Studio Production Ltd.
12. Contact Information
If you have any questions about these Terms or our services, please contact us using the details below:
- Northstar Studio Production Ltd
- Address: Northstar Studio Production, 18-22 Great Ancoats Street, Manchester M4 5BG, United Kingdom
- Email: [email protected]
- Phone: +44 161 832 7946
13. Severability Clause
If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, it shall be severed from these Terms.
The validity and enforceability of the remaining provisions shall not be affected, and the remainder of these Terms shall continue in full force and effect.
By engaging the services of Northstar Studio Production Ltd, you confirm that you have read, understood, and agreed to these Terms of Service.